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	<title>Patient Experience Expert - Jake Poore</title>
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	<link>http://www.jakepoore.com</link>
	<description>Helping organizations create exceptional customer &#38; patient experiences.</description>
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		<title>Why Doesn’t the Winning Feeling Last?</title>
		<link>http://www.jakepoore.com/2011/11/01/why-doesnt-the-winning-feeling-last/</link>
		<comments>http://www.jakepoore.com/2011/11/01/why-doesnt-the-winning-feeling-last/#comments</comments>
		<pubDate>Tue, 01 Nov 2011 13:13:00 +0000</pubDate>
		<dc:creator>Christin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[On this past Sunday, hundreds of thousands of fans gathered in downtown St. Louis to celebrate their World Series Champions St. Louis Cardinals with a victory parade. They cheered and snapped pictures as the Budweiser Clydesdales led a ticker-tape parade, followed by Cardinals team members and marching bands from area high schools. And yesterday, coffee <a href='http://www.jakepoore.com/2011/11/01/why-doesnt-the-winning-feeling-last/' class='excerpt-more'>[...]</a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>5 min Patient impact video</title>
		<link>http://www.jakepoore.com/2011/03/30/5-min-patient-impact-video/</link>
		<comments>http://www.jakepoore.com/2011/03/30/5-min-patient-impact-video/#comments</comments>
		<pubDate>Wed, 30 Mar 2011 14:02:15 +0000</pubDate>
		<dc:creator>Christin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[Pay attention to the last 2 mins of this video and see the photograph the patient holds up of all the clinical care team members (mostly MD’s) that “healed” him. We Heal: Hear An Inspiring Story From An Ochsner Patient Now imagine, how many more important Care Team Members also touched, phoned, cleaned, helped him <a href='http://www.jakepoore.com/2011/03/30/5-min-patient-impact-video/' class='excerpt-more'>[...]</a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Hospital Food Gets a Makeover</title>
		<link>http://www.jakepoore.com/2011/03/22/hospital-food-gets-a-makeover/</link>
		<comments>http://www.jakepoore.com/2011/03/22/hospital-food-gets-a-makeover/#comments</comments>
		<pubDate>Tue, 22 Mar 2011 14:48:00 +0000</pubDate>
		<dc:creator>Christin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[Article link: Hospital Food Gets a Makeover Patient food trays, food service, and catering employee meetings should be #1 on every CEO&#8217;s to-do list.  Why?  Because your organization can clearly differentiate from your competition in this aspect of healing. Remember, patients are experts on things they know, like of food, food service and housekeeping&#8230;and they will <a href='http://www.jakepoore.com/2011/03/22/hospital-food-gets-a-makeover/' class='excerpt-more'>[...]</a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>New Virtua Voorhees Campus will Transform Healthcare and the Patient Experience</title>
		<link>http://www.jakepoore.com/2011/03/21/new-virtua-voorhees-campus-will-transform-healthcare-and-the-patient-experience/</link>
		<comments>http://www.jakepoore.com/2011/03/21/new-virtua-voorhees-campus-will-transform-healthcare-and-the-patient-experience/#comments</comments>
		<pubDate>Mon, 21 Mar 2011 20:03:32 +0000</pubDate>
		<dc:creator>Christin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://wecreateloyalty.tumblr.com/post/4007961625</guid>
		<description><![CDATA[New Virtua Voorhees Campus will Transform Healthcare and the Patient Experience What if you could build a hospital that could combine: Six Sigma and Lean methodology into a Pebble Project and be a LEED certified building?  Ask the folks at Virtua Voorhees, it seems they have done it.  I must see it to believe it!]]></description>
		<wfw:commentRss>http://www.jakepoore.com/2011/03/21/new-virtua-voorhees-campus-will-transform-healthcare-and-the-patient-experience/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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		<title>Watch out USA Healthcare&#8230;&#8230;you better up your game.</title>
		<link>http://www.jakepoore.com/2011/03/17/watch-out-usa-healthcareyou-better-up-your-game/</link>
		<comments>http://www.jakepoore.com/2011/03/17/watch-out-usa-healthcareyou-better-up-your-game/#comments</comments>
		<pubDate>Thu, 17 Mar 2011 21:25:14 +0000</pubDate>
		<dc:creator>Christin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://wecreateloyalty.tumblr.com/post/3926964004</guid>
		<description><![CDATA[Watch out USA Healthcare&#8230;&#8230;you better up your game. Why would 350,000 patients travel 22 hours to Thailand each year for their procedure and care?  Check out this 60 minute telecast to see why and why not.]]></description>
		<wfw:commentRss>http://www.jakepoore.com/2011/03/17/watch-out-usa-healthcareyou-better-up-your-game/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>We use to think our main competition were hospitals in our State or Mayo, Cleveland Clinic&#8230;but THAILAND?</title>
		<link>http://www.jakepoore.com/2011/03/17/we-use-to-think-our-main-competition-were-hospitals-in-our-state-or-mayo-cleveland-clinicbut-thailand/</link>
		<comments>http://www.jakepoore.com/2011/03/17/we-use-to-think-our-main-competition-were-hospitals-in-our-state-or-mayo-cleveland-clinicbut-thailand/#comments</comments>
		<pubDate>Thu, 17 Mar 2011 21:23:16 +0000</pubDate>
		<dc:creator>Christin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[We use to think our main competition were hospitals in our State or Mayo, Cleveland Clinic&#8230;but THAILAND? 50-80% cheaper, exceptional world-class service, great food, excellent clinical care&#8230;hmmmm ]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>RT @HPHealthcare: Imagine your bare arm becoming a touch screen that controls access to your medical records</title>
		<link>http://www.jakepoore.com/2011/03/17/rt-hphealthcare-imagine-your-bare-arm-becoming-a-touch-screen-that-controls-access-to-your-medical-records/</link>
		<comments>http://www.jakepoore.com/2011/03/17/rt-hphealthcare-imagine-your-bare-arm-becoming-a-touch-screen-that-controls-access-to-your-medical-records/#comments</comments>
		<pubDate>Thu, 17 Mar 2011 21:18:56 +0000</pubDate>
		<dc:creator>Christin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://wecreateloyalty.tumblr.com/post/3926855189</guid>
		<description><![CDATA[RT @HPHealthcare: Imagine your bare arm becoming a touch screen that controls access to your medical records]]></description>
		<wfw:commentRss>http://www.jakepoore.com/2011/03/17/rt-hphealthcare-imagine-your-bare-arm-becoming-a-touch-screen-that-controls-access-to-your-medical-records/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>People don’t really buy a product, service, or idea, they buy the story that’s attached to it.</title>
		<link>http://www.jakepoore.com/2011/03/17/people-dont-really-buy-a-product-service-or-idea-they-buy-the-story-thats-attached-to-it/</link>
		<comments>http://www.jakepoore.com/2011/03/17/people-dont-really-buy-a-product-service-or-idea-they-buy-the-story-thats-attached-to-it/#comments</comments>
		<pubDate>Thu, 17 Mar 2011 17:39:40 +0000</pubDate>
		<dc:creator>Christin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://wecreateloyalty.tumblr.com/post/3923249946</guid>
		<description><![CDATA[]]></description>
		<wfw:commentRss>http://www.jakepoore.com/2011/03/17/people-dont-really-buy-a-product-service-or-idea-they-buy-the-story-thats-attached-to-it/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>An idea for healthcare&#8230;</title>
		<link>http://www.jakepoore.com/2011/02/24/an-idea-for-healthcare/</link>
		<comments>http://www.jakepoore.com/2011/02/24/an-idea-for-healthcare/#comments</comments>
		<pubDate>Thu, 24 Feb 2011 19:49:08 +0000</pubDate>
		<dc:creator>Christin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://wecreateloyalty.tumblr.com/post/3487351651</guid>
		<description><![CDATA[At TGI Fridays, employees who are in good standing and have worked for the company for 6 months are able to participate in The Passport Program. This program allows employees the opportunity to travel the US &#8211; even the world &#8211; and work at any of their restaurants doing their same jobs. The employee receives <a href='http://www.jakepoore.com/2011/02/24/an-idea-for-healthcare/' class='excerpt-more'>[...]</a>]]></description>
		<wfw:commentRss>http://www.jakepoore.com/2011/02/24/an-idea-for-healthcare/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title></title>
		<link>http://www.jakepoore.com/2011/02/21/perusing-a-local-8220what8217s-happening8221-facebook-page-when-i-found-this-gemwell-said-crave-local/</link>
		<comments>http://www.jakepoore.com/2011/02/21/perusing-a-local-8220what8217s-happening8221-facebook-page-when-i-found-this-gemwell-said-crave-local/#comments</comments>
		<pubDate>Mon, 21 Feb 2011 22:19:59 +0000</pubDate>
		<dc:creator>Christin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://wecreateloyalty.tumblr.com/post/3431744896</guid>
		<description><![CDATA[Perusing a local &#8220;what&#8217;s happening&#8221; Facebook page, when I found this gem.  Well said, Crave Local!]]></description>
		<wfw:commentRss>http://www.jakepoore.com/2011/02/21/perusing-a-local-8220what8217s-happening8221-facebook-page-when-i-found-this-gemwell-said-crave-local/feed/</wfw:commentRss>
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